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Interview

From Points to Participation: What Actually Drives Loyalty

Points are just the visible layer. The real engine is engagement. Opening the app, loading offers, interacting weekly, building habits around the experience.

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Interview

From “Best in Breed” to Frankenstein Stack: The Reality of Retail Technology

Lerman highlights the importance of strong discovery during the selection process, alignment between vendors and retailers, and clarity around what success should actually look like once a system is implemented.

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Interview

The Build-in-Public Strategy Behind Meadow Lane

Founder Sammy Nussdorf chose to build the brand in public, documenting the entire journey online. From signing the lease to designing the space and curating the assortment, the process unfolded openly on social media.

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Interview

How Boll & Branch Turns Hospitality into a Competitive Advantage

Hospitality is not reserved for luxury hospitality brands. It can exist in mid-market retail when leadership makes it intentional.

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Interview

Inside Lenovo’s Global Marketing Transformation with CMO Emily Ketchen

Emily Ketchen, SVP and CMO of Lenovo’s Intelligent Devices Group and International Markets, is leading marketing at one of the world’s largest technology companies during a moment of profound transformation.

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Interview

Building Primark in the US: Awareness, Experience, and Expansion

Rene Federico, Head of Marketing at Primark US, shared how the company is building awareness, expanding its store footprint, and adapting a globally loved brand to one of the most competitive retail markets in the world.

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Interview

Coterie: When Product, Brand, and Experience Align

A key theme behind Coterie’s success is the power of messaging. While many brands focus heavily on channels, Ankur emphasizes that growth begins with clearly communicating the value you create.

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Interview

How Helzberg Uses Technology to Remove Frontline Burden

Under Ryan Holm's leadership, the 111-year-old jewelry retailer has invested in technology that removes administrative burden while protecting human connection.

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Interview

How HANRO US Used Streaming Ads and Clienteling to Accelerate Growth

Growth has not come from nostalgia alone. Under Satanas’ leadership, HANRO USA invested in modern acquisition channels while playing the long game on brand building. Paid social laid the foundation, but streaming ads delivered a breakthrough moment.

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Interview

Inside Westwing’s Turnaround: The Decisions That Changed Everything

At the center of this transformation sits an unusual balance of rigor and creativity. Hoerning often describes it as the tension between data and intuition.

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Markets

Top Retail Conferences to Attend in 2025: Quick Guide

Learn about the best events to attend this year.

Learn about the best events to attend this year.

Markets

Learn about the best events to attend this year.

Top Retail Conferences to Attend in 2025: Quick Guide

Learn about the best events to attend this year.

Interview

How Ferrero is Redefining Retail Media and Driving Incrementality

Danielle Sporkin, SVP of Media and Marketing Services, offers a behind-the-scenes look at how Ferrero continues to scale while staying true to its family-owned values.

Danielle Sporkin, SVP of Media and Marketing Services, offers a behind-the-scenes look at how Ferrero continues to scale while staying true to its family-owned values.

Interview

Danielle Sporkin, SVP of Media and Marketing Services, offers a behind-the-scenes look at how Ferrero continues to scale while staying true to its family-owned values.

How Ferrero is Redefining Retail Media and Driving Incrementality

Danielle Sporkin, SVP of Media and Marketing Services, offers a behind-the-scenes look at how Ferrero continues to scale while staying true to its family-owned values.

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