Trends
The Rise of Brand Memberships and the Future of Customer Loyalty
Brand memberships are having a moment in retail, and it is not a passing one. Across fashion, beauty, grocery, and home, brands are moving beyond traditional loyalty programs built on points and discounts and instead creating paid or value-based memberships that promise access, belonging, and emotional connection.
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Recents
Europe’s Retail Evolution
Europes Retail Evolution
How to Build High-Performing Teams in Retail with Currys’ COO
Lindsay Haselhurst explains about initiatives to focus on operational precision, continuous improvement, and unlocking innovation from the frontline up
Lindsay Haselhurst explains about initiatives to focus on operational precision, continuous improvement, and unlocking innovation from the frontline up
Europes Retail Evolution
Lindsay Haselhurst explains about initiatives to focus on operational precision, continuous improvement, and unlocking innovation from the frontline up
How to Build High-Performing Teams in Retail with Currys’ COO
Lindsay Haselhurst explains about initiatives to focus on operational precision, continuous improvement, and unlocking innovation from the frontline up
Europes Retail Evolution
How Co-op is Redefining Grocery Retail Through Quick Commerce
Chris Conway is the Managing Director of Ecommerce of Co-op and led the succession implementation of Quick Commerce in the business
Chris Conway is the Managing Director of Ecommerce of Co-op and led the succession implementation of Quick Commerce in the business
Europes Retail Evolution
Chris Conway is the Managing Director of Ecommerce of Co-op and led the succession implementation of Quick Commerce in the business
How Co-op is Redefining Grocery Retail Through Quick Commerce
Chris Conway is the Managing Director of Ecommerce of Co-op and led the succession implementation of Quick Commerce in the business
Europes Retail Evolution
Retail Media Revolution: Insights from Rewe Group’s Christian Raveaux
The conversation offered an in-depth look into how Rewe Group is pioneering retail media, a rapidly evolving sector that bridges advertising and commerce directly at the point of purchase.
The conversation offered an in-depth look into how Rewe Group is pioneering retail media, a rapidly evolving sector that bridges advertising and commerce directly at the point of purchase.
Europes Retail Evolution
The conversation offered an in-depth look into how Rewe Group is pioneering retail media, a rapidly evolving sector that bridges advertising and commerce directly at the point of purchase.
Retail Media Revolution: Insights from Rewe Group’s Christian Raveaux
The conversation offered an in-depth look into how Rewe Group is pioneering retail media, a rapidly evolving sector that bridges advertising and commerce directly at the point of purchase.
Europes Retail Evolution
Empowering Retail Teams with Technology: Javier Figar’s Vision for Tendam
Javier shares his insights on how retail is evolving through the integration of technology and leadership, particularly focusing on how it empowers employees on the frontline.
Javier shares his insights on how retail is evolving through the integration of technology and leadership, particularly focusing on how it empowers employees on the frontline.
Europes Retail Evolution
Javier shares his insights on how retail is evolving through the integration of technology and leadership, particularly focusing on how it empowers employees on the frontline.
Empowering Retail Teams with Technology: Javier Figar’s Vision for Tendam
Javier shares his insights on how retail is evolving through the integration of technology and leadership, particularly focusing on how it empowers employees on the frontline.
Europes Retail Evolution
Aligning Teams and Changing Mindsets: Insights from Holland & Barrett’s CPO
Despite its extensive heritage dating back to 1870, the company is undergoing one of its most significant transformations yet, driven by a commitment to innovate at scale.
Despite its extensive heritage dating back to 1870, the company is undergoing one of its most significant transformations yet, driven by a commitment to innovate at scale.
Europes Retail Evolution
Despite its extensive heritage dating back to 1870, the company is undergoing one of its most significant transformations yet, driven by a commitment to innovate at scale.
Aligning Teams and Changing Mindsets: Insights from Holland & Barrett’s CPO
Despite its extensive heritage dating back to 1870, the company is undergoing one of its most significant transformations yet, driven by a commitment to innovate at scale.
Interview
Interview
Leading With Craft: Jonathan Adler’s Next Chapter
Eight weeks into her role as President of Jonathan Adler, Mary Beth Sheridan is already clear on what matters. Craftsmanship, customer connection, and emotional resonance are not marketing language for the brand, they are the foundation.
Eight weeks into her role as President of Jonathan Adler, Mary Beth Sheridan is already clear on what matters. Craftsmanship, customer connection, and emotional resonance are not marketing language for the brand, they are the foundation.
Interview
Eight weeks into her role as President of Jonathan Adler, Mary Beth Sheridan is already clear on what matters. Craftsmanship, customer connection, and emotional resonance are not marketing language for the brand, they are the foundation.
Leading With Craft: Jonathan Adler’s Next Chapter
Eight weeks into her role as President of Jonathan Adler, Mary Beth Sheridan is already clear on what matters. Craftsmanship, customer connection, and emotional resonance are not marketing language for the brand, they are the foundation.
Interview
Why Retail Media Is Entering Its Most Transformative Phase
For years, retailers operated with managed service models that limited transparency and slowed execution. Now, brands want direct control, real-time measurement, and unified planning across media formats.
For years, retailers operated with managed service models that limited transparency and slowed execution. Now, brands want direct control, real-time measurement, and unified planning across media formats.
Interview
For years, retailers operated with managed service models that limited transparency and slowed execution. Now, brands want direct control, real-time measurement, and unified planning across media formats.
Why Retail Media Is Entering Its Most Transformative Phase
For years, retailers operated with managed service models that limited transparency and slowed execution. Now, brands want direct control, real-time measurement, and unified planning across media formats.
Interview
Why Retailers Need a Blueprint Mindset to Survive the Next Decade
Retail moves fast. Customer expectations shift, digital journeys evolve and emerging technologies constantly reshape what good looks like.
Retail moves fast. Customer expectations shift, digital journeys evolve and emerging technologies constantly reshape what good looks like.
Interview
Retail moves fast. Customer expectations shift, digital journeys evolve and emerging technologies constantly reshape what good looks like.
Why Retailers Need a Blueprint Mindset to Survive the Next Decade
Retail moves fast. Customer expectations shift, digital journeys evolve and emerging technologies constantly reshape what good looks like.
Interview
The Norrøna Way: A Century of Design, Nature and Loyal Communities
Norrøna’s commitment to nature goes beyond gear. The brand has increasingly invested in community building through adventure travel, hospitality and events.
Norrøna’s commitment to nature goes beyond gear. The brand has increasingly invested in community building through adventure travel, hospitality and events.
Interview
Norrøna’s commitment to nature goes beyond gear. The brand has increasingly invested in community building through adventure travel, hospitality and events.
The Norrøna Way: A Century of Design, Nature and Loyal Communities
Norrøna’s commitment to nature goes beyond gear. The brand has increasingly invested in community building through adventure travel, hospitality and events.
Interview
The Power of Premium Positioning: Illy Caffè’s Formula for Growth
Under the leadership of Cristian Arcangeli, Vice President of Marketing, Commercial Strategy and Digital, Illy has managed to stay true to its heritage while achieving remarkable growth in new markets.
Under the leadership of Cristian Arcangeli, Vice President of Marketing, Commercial Strategy and Digital, Illy has managed to stay true to its heritage while achieving remarkable growth in new markets.
Interview
Under the leadership of Cristian Arcangeli, Vice President of Marketing, Commercial Strategy and Digital, Illy has managed to stay true to its heritage while achieving remarkable growth in new markets.
The Power of Premium Positioning: Illy Caffè’s Formula for Growth
Under the leadership of Cristian Arcangeli, Vice President of Marketing, Commercial Strategy and Digital, Illy has managed to stay true to its heritage while achieving remarkable growth in new markets.
Retail Innovation Series
Retail Innovation Series
From Bankruptcy to Billion-Dollar Vision: True Religion’s Marketing Playbook
Meet Kristen D'Arcy, the CMO leading the Marketing Strategy of True Religion
Meet Kristen D'Arcy, the CMO leading the Marketing Strategy of True Religion
Retail Innovation Series
Meet Kristen D'Arcy, the CMO leading the Marketing Strategy of True Religion
From Bankruptcy to Billion-Dollar Vision: True Religion’s Marketing Playbook
Meet Kristen D'Arcy, the CMO leading the Marketing Strategy of True Religion
Retail Innovation Series
Inside Crate & Barrel’s Omnichannel Strategy with President Alicia Waters
Meet the leader of the home furnishing brand that really understands Unified Commerce
Meet the leader of the home furnishing brand that really understands Unified Commerce
Retail Innovation Series
Meet the leader of the home furnishing brand that really understands Unified Commerce
Inside Crate & Barrel’s Omnichannel Strategy with President Alicia Waters
Meet the leader of the home furnishing brand that really understands Unified Commerce
Retail Innovation Series
ThredUp’s Evolution: How AI is Transforming the Resale Market
A conversation with the Co-Founder and CEO of the leading online consignment and thrift store
A conversation with the Co-Founder and CEO of the leading online consignment and thrift store
Retail Innovation Series
A conversation with the Co-Founder and CEO of the leading online consignment and thrift store
ThredUp’s Evolution: How AI is Transforming the Resale Market
A conversation with the Co-Founder and CEO of the leading online consignment and thrift store
Retail Innovation Series
Dara Meath on Build-A-Bear’s Digital Innovation and the Future of Experiential Retail
From seamless online and in-store experiences to tapping into the virtual world of Roblox, Meath discusses the brand’s strategy for blending technology with creativity.
From seamless online and in-store experiences to tapping into the virtual world of Roblox, Meath discusses the brand’s strategy for blending technology with creativity.
Retail Innovation Series
From seamless online and in-store experiences to tapping into the virtual world of Roblox, Meath discusses the brand’s strategy for blending technology with creativity.
Dara Meath on Build-A-Bear’s Digital Innovation and the Future of Experiential Retail
From seamless online and in-store experiences to tapping into the virtual world of Roblox, Meath discusses the brand’s strategy for blending technology with creativity.
Retail Innovation Series
Exploring Pandora’s Jewelry Revolution: A Conversation with Luciano Rodembusch
Discover how Pandora is revolutionizing the jewelry industry through diamond democratization, sustainability, and a bold expansion strategy.
Discover how Pandora is revolutionizing the jewelry industry through diamond democratization, sustainability, and a bold expansion strategy.
Retail Innovation Series
Discover how Pandora is revolutionizing the jewelry industry through diamond democratization, sustainability, and a bold expansion strategy.
Exploring Pandora’s Jewelry Revolution: A Conversation with Luciano Rodembusch
Discover how Pandora is revolutionizing the jewelry industry through diamond democratization, sustainability, and a bold expansion strategy.
Retail Intelligence in Action
Retail Intelligence in Action
Black Friday Performance Data Explained. What Actually Drove Growth This Year
Across Ometria’s client base, Black Friday revenue grew 15 percent year on year, with orders, average order value, and basket size all increasing.
Across Ometria’s client base, Black Friday revenue grew 15 percent year on year, with orders, average order value, and basket size all increasing.
Retail Intelligence in Action
Across Ometria’s client base, Black Friday revenue grew 15 percent year on year, with orders, average order value, and basket size all increasing.
Black Friday Performance Data Explained. What Actually Drove Growth This Year
Across Ometria’s client base, Black Friday revenue grew 15 percent year on year, with orders, average order value, and basket size all increasing.
Retail Intelligence in Action
The Future CMO: Where Data, Design, and Intelligence Converge
As retail organizations become more data-driven, questions of structure, governance, and integration take center stage. The winners will be those who can connect data architecture with creative execution.
As retail organizations become more data-driven, questions of structure, governance, and integration take center stage. The winners will be those who can connect data architecture with creative execution.
Retail Intelligence in Action
As retail organizations become more data-driven, questions of structure, governance, and integration take center stage. The winners will be those who can connect data architecture with creative execution.
The Future CMO: Where Data, Design, and Intelligence Converge
As retail organizations become more data-driven, questions of structure, governance, and integration take center stage. The winners will be those who can connect data architecture with creative execution.
Retail Intelligence in Action
Beyond the hype: How AI fuels speed, insight, and story-doing
AI is becoming a catalyst for speed, sharper insight, and what they call story doing. The focus is not on more dashboards or bigger decks, it is on momentum, creative confidence, and choices that move the numbers.
AI is becoming a catalyst for speed, sharper insight, and what they call story doing. The focus is not on more dashboards or bigger decks, it is on momentum, creative confidence, and choices that move the numbers.
Retail Intelligence in Action
AI is becoming a catalyst for speed, sharper insight, and what they call story doing. The focus is not on more dashboards or bigger decks, it is on momentum, creative confidence, and choices that move the numbers.
Beyond the hype: How AI fuels speed, insight, and story-doing
AI is becoming a catalyst for speed, sharper insight, and what they call story doing. The focus is not on more dashboards or bigger decks, it is on momentum, creative confidence, and choices that move the numbers.
Retail Intelligence in Action
Trust, ethics, and identity: How to stay authentic in the age of AI
Campaigns win when the story is ownable by the brand and relevant to culture. The loop is simple but difficult to execute: authenticity builds trust, and trust builds loyalty.
Campaigns win when the story is ownable by the brand and relevant to culture. The loop is simple but difficult to execute: authenticity builds trust, and trust builds loyalty.
Retail Intelligence in Action
Campaigns win when the story is ownable by the brand and relevant to culture. The loop is simple but difficult to execute: authenticity builds trust, and trust builds loyalty.
Trust, ethics, and identity: How to stay authentic in the age of AI
Campaigns win when the story is ownable by the brand and relevant to culture. The loop is simple but difficult to execute: authenticity builds trust, and trust builds loyalty.
Retail Intelligence in Action
Unchartered territory: Finding your direction in implementing AI
Artificial intelligence has quickly moved from theory to practice in retail, yet many brands are still navigating how to integrate it in ways that deliver true value.
Artificial intelligence has quickly moved from theory to practice in retail, yet many brands are still navigating how to integrate it in ways that deliver true value.
Retail Intelligence in Action
Artificial intelligence has quickly moved from theory to practice in retail, yet many brands are still navigating how to integrate it in ways that deliver true value.
Unchartered territory: Finding your direction in implementing AI
Artificial intelligence has quickly moved from theory to practice in retail, yet many brands are still navigating how to integrate it in ways that deliver true value.
Markets
Markets
What NRF APAC 2025 Revealed About the Future of Retail
Earlier this month, we attended NRF APAC 2025 in Singapore, and it was nothing short of extraordinary. With over 9,500 attendees from 72 countries gathered at the iconic Marina Bay Sands, the event was a true melting pot of ideas, cultures, and bold innovations that are shaping the future of retail in the Asia-Pacific region.
Earlier this month, we attended NRF APAC 2025 in Singapore, and it was nothing short of extraordinary. With over 9,500 attendees from 72 countries gathered at the iconic Marina Bay Sands, the event was a true melting pot of ideas, cultures, and bold innovations that are shaping the future of retail in the Asia-Pacific region.
Markets
Earlier this month, we attended NRF APAC 2025 in Singapore, and it was nothing short of extraordinary. With over 9,500 attendees from 72 countries gathered at the iconic Marina Bay Sands, the event was a true melting pot of ideas, cultures, and bold innovations that are shaping the future of retail in the Asia-Pacific region.
What NRF APAC 2025 Revealed About the Future of Retail
Earlier this month, we attended NRF APAC 2025 in Singapore, and it was nothing short of extraordinary. With over 9,500 attendees from 72 countries gathered at the iconic Marina Bay Sands, the event was a true melting pot of ideas, cultures, and bold innovations that are shaping the future of retail in the Asia-Pacific region.
Markets
Asia-Pacific Is Retail’s Future, And the Future Is Now
With 4.5 billion people and nearly 60% of the world’s population, the Asia-Pacific region is no longer an emerging force, it’s the center of gravity for global retail.
With 4.5 billion people and nearly 60% of the world’s population, the Asia-Pacific region is no longer an emerging force, it’s the center of gravity for global retail.
Markets
With 4.5 billion people and nearly 60% of the world’s population, the Asia-Pacific region is no longer an emerging force, it’s the center of gravity for global retail.
Asia-Pacific Is Retail’s Future, And the Future Is Now
With 4.5 billion people and nearly 60% of the world’s population, the Asia-Pacific region is no longer an emerging force, it’s the center of gravity for global retail.
Markets
Top Retail Conferences to Attend in 2025: Quick Guide
Learn about the best events to attend this year.
Learn about the best events to attend this year.
Markets
Learn about the best events to attend this year.
Top Retail Conferences to Attend in 2025: Quick Guide
Learn about the best events to attend this year.
Markets
China’s Luxury Market: Understanding the Real Story Behind the “Slowdown”
Contrary to popular belief, luxury demand by Chinese consumers remains strong. Jacques Roizen helps us understand how the luxury market in China works.
Contrary to popular belief, luxury demand by Chinese consumers remains strong. Jacques Roizen helps us understand how the luxury market in China works.
Markets
Contrary to popular belief, luxury demand by Chinese consumers remains strong. Jacques Roizen helps us understand how the luxury market in China works.
China’s Luxury Market: Understanding the Real Story Behind the “Slowdown”
Contrary to popular belief, luxury demand by Chinese consumers remains strong. Jacques Roizen helps us understand how the luxury market in China works.
Markets
Inside China’s Commerce: A Conversation with Sharon Gai
Markets
Inside China’s Commerce: A Conversation with Sharon Gai
Book Author
Book Author
Built on Belief: Why Commitment is the Real Competitive Advantage
What truly sets winning brands apart? For Matt Marcotte, it is not strategy, technology, or product. He Matt believes the real differentiator is culture.
What truly sets winning brands apart? For Matt Marcotte, it is not strategy, technology, or product. He Matt believes the real differentiator is culture.
Book Author
What truly sets winning brands apart? For Matt Marcotte, it is not strategy, technology, or product. He Matt believes the real differentiator is culture.
Built on Belief: Why Commitment is the Real Competitive Advantage
What truly sets winning brands apart? For Matt Marcotte, it is not strategy, technology, or product. He Matt believes the real differentiator is culture.
Book Author
The Power of Positive Leadership in Retail
Few know this better than April Sabral, who began her career as a part-time sales associate at 17 and went on to lead hundreds across global brands like Starbucks, Banana Republic, and David’s Tea.
Few know this better than April Sabral, who began her career as a part-time sales associate at 17 and went on to lead hundreds across global brands like Starbucks, Banana Republic, and David’s Tea.
Book Author
Few know this better than April Sabral, who began her career as a part-time sales associate at 17 and went on to lead hundreds across global brands like Starbucks, Banana Republic, and David’s Tea.
The Power of Positive Leadership in Retail
Few know this better than April Sabral, who began her career as a part-time sales associate at 17 and went on to lead hundreds across global brands like Starbucks, Banana Republic, and David’s Tea.
Book Author
Why Human Pride Is the Competitive Edge We Need Now
As AI reshapes the workforce at lightning speed, a critical question emerges: What truly does being human at work mean?
As AI reshapes the workforce at lightning speed, a critical question emerges: What truly does being human at work mean?
Book Author
As AI reshapes the workforce at lightning speed, a critical question emerges: What truly does being human at work mean?
Why Human Pride Is the Competitive Edge We Need Now
As AI reshapes the workforce at lightning speed, a critical question emerges: What truly does being human at work mean?
Book Author
Leaders Leap: Transforming Your Company at the Speed of Disruption
Steve Dennis offers actionable advice on cultivating a mindset geared towards remarkable and sustained success.
Steve Dennis offers actionable advice on cultivating a mindset geared towards remarkable and sustained success.
Book Author
Steve Dennis offers actionable advice on cultivating a mindset geared towards remarkable and sustained success.
Leaders Leap: Transforming Your Company at the Speed of Disruption
Steve Dennis offers actionable advice on cultivating a mindset geared towards remarkable and sustained success.
Book Author
How to be Intentional and Drive Retail Transformation
Learn from the expert Oliver Banks what is required to succeed when transforming your business
Learn from the expert Oliver Banks what is required to succeed when transforming your business
Book Author
Learn from the expert Oliver Banks what is required to succeed when transforming your business
How to be Intentional and Drive Retail Transformation
Learn from the expert Oliver Banks what is required to succeed when transforming your business
Trends
Trends
The Rise of Brand Memberships and the Future of Customer Loyalty
Brand memberships are having a moment in retail, and it is not a passing one. Across fashion, beauty, grocery, and home, brands are moving beyond traditional loyalty programs built on points and discounts and instead creating paid or value-based memberships that promise access, belonging, and emotional connection.
Brand memberships are having a moment in retail, and it is not a passing one. Across fashion, beauty, grocery, and home, brands are moving beyond traditional loyalty programs built on points and discounts and instead creating paid or value-based memberships that promise access, belonging, and emotional connection.
Trends
Brand memberships are having a moment in retail, and it is not a passing one. Across fashion, beauty, grocery, and home, brands are moving beyond traditional loyalty programs built on points and discounts and instead creating paid or value-based memberships that promise access, belonging, and emotional connection.
The Rise of Brand Memberships and the Future of Customer Loyalty
Brand memberships are having a moment in retail, and it is not a passing one. Across fashion, beauty, grocery, and home, brands are moving beyond traditional loyalty programs built on points and discounts and instead creating paid or value-based memberships that promise access, belonging, and emotional connection.
Trends
Retail 2025 and NRF 2026: Insights from Jill Dvorak
Jill Dvorak spends her time at the intersection of retailers, policymakers, and global markets, which gives her a unique and honest perspective on what is really happening inside the industry.
Jill Dvorak spends her time at the intersection of retailers, policymakers, and global markets, which gives her a unique and honest perspective on what is really happening inside the industry.
Trends
Jill Dvorak spends her time at the intersection of retailers, policymakers, and global markets, which gives her a unique and honest perspective on what is really happening inside the industry.
Retail 2025 and NRF 2026: Insights from Jill Dvorak
Jill Dvorak spends her time at the intersection of retailers, policymakers, and global markets, which gives her a unique and honest perspective on what is really happening inside the industry.
Trends
From Wearables to AI: Matt Maher Decodes the Next Wave of Shopping
Known for his forward-thinking approach to emerging tech, Matt Maher is constantly exploring how innovation, retail, and consumer behavior intersect.
Known for his forward-thinking approach to emerging tech, Matt Maher is constantly exploring how innovation, retail, and consumer behavior intersect.
Trends
Known for his forward-thinking approach to emerging tech, Matt Maher is constantly exploring how innovation, retail, and consumer behavior intersect.
From Wearables to AI: Matt Maher Decodes the Next Wave of Shopping
Known for his forward-thinking approach to emerging tech, Matt Maher is constantly exploring how innovation, retail, and consumer behavior intersect.
Trends
“Flat Is the New Up”: Richard Kestenbaum on Retail’s Uncertain Holiday Season
Richard Kestenbaum explains how rising prices and tariff uncertainty are forcing companies to pull back on inventory commitments, limiting discounts and changing the rhythm of holiday promotions.
Richard Kestenbaum explains how rising prices and tariff uncertainty are forcing companies to pull back on inventory commitments, limiting discounts and changing the rhythm of holiday promotions.
Trends
Richard Kestenbaum explains how rising prices and tariff uncertainty are forcing companies to pull back on inventory commitments, limiting discounts and changing the rhythm of holiday promotions.
“Flat Is the New Up”: Richard Kestenbaum on Retail’s Uncertain Holiday Season
Richard Kestenbaum explains how rising prices and tariff uncertainty are forcing companies to pull back on inventory commitments, limiting discounts and changing the rhythm of holiday promotions.
Trends
Build-A-Bear’s 1,900% Run: Experience and Digital That Convert
The secret is not a single product or promotion. It is an experience-first model where guests co-create a plush friend, name it, dress it, and leave with a memory that feels personal and worth sharing.
The secret is not a single product or promotion. It is an experience-first model where guests co-create a plush friend, name it, dress it, and leave with a memory that feels personal and worth sharing.
Trends
The secret is not a single product or promotion. It is an experience-first model where guests co-create a plush friend, name it, dress it, and leave with a memory that feels personal and worth sharing.
Build-A-Bear’s 1,900% Run: Experience and Digital That Convert
The secret is not a single product or promotion. It is an experience-first model where guests co-create a plush friend, name it, dress it, and leave with a memory that feels personal and worth sharing.
Academia
Academia
Training Future Retail Leaders: The Bensadoun School of Retail Management
Have you imagined a school focused on retail? Learn more about McGill University initiatives
Have you imagined a school focused on retail? Learn more about McGill University initiatives
Academia
Have you imagined a school focused on retail? Learn more about McGill University initiatives
Training Future Retail Leaders: The Bensadoun School of Retail Management
Have you imagined a school focused on retail? Learn more about McGill University initiatives
