How to Build High-Performing Teams in Retail with Currys’ COO

📍London, UK

Lindsay Haselhurst knows what it means to lead in complexity.As Chief Operating Officer of Currys, she oversees 95% of the company’s UK workforce and every customer interaction across 300 stores and online channels. With a background rooted in supply chain—one of retail’s most unforgiving functions—Lindsay has not only weathered the industry’s biggest disruptions, from Brexit to COVID-19, but emerged with a clear-eyed view on what it takes to build resilience and high-performing teams in a constantly shifting landscape.

At the heart of her leadership philosophy is balance: high support, high challenge. Lindsay doesn’t believe in choosing between cost, customer experience, or employee engagement—she demands all three. Currys’ two flagship programs, Right First Time and Easy to Shop, exemplify this mindset. These initiatives focus on operational precision, continuous improvement, and unlocking innovation from the frontline up. From reducing damage in transit to increasing delivery accuracy, she emphasizes root-cause analysis and cross-functional alignment to create scalable, lasting change.