Screenshot 2025-06-16 at 15.59.48

- 37:01 min

Interview

or listen on

Tony’s Chocolonely and the Future of Conscious Retail

📍New York, NY

There’s something unmistakable about the bold, colorful bars of Tony’s Chocolonely. But beyond the eye-catching packaging lies a deeper story, one rooted in fairness, transparency, and an uncompromising mission to make chocolate 100 percent exploitation-free. What began in the Netherlands as a journalist’s protest against the dark realities of the cocoa industry has evolved into a global brand with a very real purpose. Leading the charge in North America is Dusan Vujovic, a seasoned executive who brings both strategic insight and passionate advocacy to the table.

Tony’s doesn’t just sell chocolate. It challenges a broken system. From its unequally divided bar ( a clever metaphor for inequality in the cocoa supply chain) to its radical commitment to traceability and long-term farmer partnerships, everything about the brand is intentional. Under Dusan’s leadership, Tony’s has scaled its U.S. presence while staying true to its values. The brand’s entrance into major retailers like Costco shows that ethical business models can work at scale when paired with patience, authenticity, and a product that people genuinely love.

What makes Tony’s especially compelling is its Open Chain model, a platform that invites other brands to adopt the same ethical sourcing practices. As Dusan puts it, Tony’s knows it can’t change the industry alone. That humility combined with action has led to collaborations with giants like Ben & Jerry’s and Feastables, expanding the brand’s impact well beyond its own bars. In a time when many companies are still figuring out how to balance purpose and profit, Tony’s has made them inseparable.

For consumers, the message is clear. You can enjoy great chocolate and feel good about it too. And for the wider retail industry, Tony’s Chocolonely is proving that doing the right thing is not just good ethics, it’s smart business. With Dusan helping to shape the next phase of growth in North America, this mission-led brand is poised to inspire a new generation of conscious consumers and reshape how we think about what we eat, how it’s made, and who truly benefits.

Listen more

Retail Intelligence in Action

Beyond the hype: How AI fuels speed, insight, and story-doing

AI is becoming a catalyst for speed, sharper insight, and what they call story doing. The focus is not on more dashboards or bigger decks, it is on momentum, creative confidence, and choices that move the numbers.

AI is becoming a catalyst for speed, sharper insight, and what they call story doing. The focus is not on more dashboards or bigger decks, it is on momentum, creative confidence, and choices that move the numbers.

Retail Intelligence in Action

AI is becoming a catalyst for speed, sharper insight, and what they call story doing. The focus is not on more dashboards or bigger decks, it is on momentum, creative confidence, and choices that move the numbers.

Beyond the hype: How AI fuels speed, insight, and story-doing

AI is becoming a catalyst for speed, sharper insight, and what they call story doing. The focus is not on more dashboards or bigger decks, it is on momentum, creative confidence, and choices that move the numbers.

Trends

Build-A-Bear’s 1,900% Run: Experience and Digital That Convert

The secret is not a single product or promotion. It is an experience-first model where guests co-create a plush friend, name it, dress it, and leave with a memory that feels personal and worth sharing.

The secret is not a single product or promotion. It is an experience-first model where guests co-create a plush friend, name it, dress it, and leave with a memory that feels personal and worth sharing.

Trends

The secret is not a single product or promotion. It is an experience-first model where guests co-create a plush friend, name it, dress it, and leave with a memory that feels personal and worth sharing.

Build-A-Bear’s 1,900% Run: Experience and Digital That Convert

The secret is not a single product or promotion. It is an experience-first model where guests co-create a plush friend, name it, dress it, and leave with a memory that feels personal and worth sharing.

Retail Intelligence in Action

Trust, ethics, and identity: How to stay authentic in the age of AI

Campaigns win when the story is ownable by the brand and relevant to culture. The loop is simple but difficult to execute: authenticity builds trust, and trust builds loyalty.

Campaigns win when the story is ownable by the brand and relevant to culture. The loop is simple but difficult to execute: authenticity builds trust, and trust builds loyalty.

Retail Intelligence in Action

Campaigns win when the story is ownable by the brand and relevant to culture. The loop is simple but difficult to execute: authenticity builds trust, and trust builds loyalty.

Trust, ethics, and identity: How to stay authentic in the age of AI

Campaigns win when the story is ownable by the brand and relevant to culture. The loop is simple but difficult to execute: authenticity builds trust, and trust builds loyalty.

Interview

The Power of Premium Positioning: Illy Caffè’s Formula for Growth

Under the leadership of Cristian Arcangeli, Vice President of Marketing, Commercial Strategy and Digital, Illy has managed to stay true to its heritage while achieving remarkable growth in new markets.

Under the leadership of Cristian Arcangeli, Vice President of Marketing, Commercial Strategy and Digital, Illy has managed to stay true to its heritage while achieving remarkable growth in new markets.

Interview

Under the leadership of Cristian Arcangeli, Vice President of Marketing, Commercial Strategy and Digital, Illy has managed to stay true to its heritage while achieving remarkable growth in new markets.

The Power of Premium Positioning: Illy Caffè’s Formula for Growth

Under the leadership of Cristian Arcangeli, Vice President of Marketing, Commercial Strategy and Digital, Illy has managed to stay true to its heritage while achieving remarkable growth in new markets.

Retail Intelligence in Action

Unchartered territory: Finding your direction in implementing AI

Artificial intelligence has quickly moved from theory to practice in retail, yet many brands are still navigating how to integrate it in ways that deliver true value.

Artificial intelligence has quickly moved from theory to practice in retail, yet many brands are still navigating how to integrate it in ways that deliver true value.

Retail Intelligence in Action

Artificial intelligence has quickly moved from theory to practice in retail, yet many brands are still navigating how to integrate it in ways that deliver true value.

Unchartered territory: Finding your direction in implementing AI

Artificial intelligence has quickly moved from theory to practice in retail, yet many brands are still navigating how to integrate it in ways that deliver true value.

Receive new exclusive episodes


Sign up for our newsletter now!

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

3rd Party Cookies

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.