Screenshot 2024-07-09 at 08.44.21

- 24:38 Min

Markets

or listen on

What We Discovered at NRF APAC 2024 in Thriving Singapore

📍Singapore

The NRF APAC event in Singapore, held from June 11th to 13th, 2024, was a significant highlight for the retail industry, attracting 5,500 attendees from 52 countries. This episode of OFFBounds, hosted by Paula Macaggi, delves into the experiences and learnings from this highly anticipated event. Paula highlights how Singapore, with its nearly 6 million residents, pristine environment, and bustling retail scene, provided a vibrant backdrop for the NRF’s international debut. Known for its impressive Changi Airport and numerous shopping malls, Singapore demonstrated why it’s a prime location for such a prestigious gathering.

One of the standout attractions Paula discussed was the Jewel at Changi Airport, a spectacular indoor forest with a waterfall centerpiece, surrounded by retail and dining options. This feature exemplifies Singapore’s innovative approach to combining retail with unique experiences, making even transit a memorable part of the journey. Paula recounts her conversation with Ian Scott, a retail and customer experience expert, who was equally mesmerized by the Jewel’s grandeur and functionality. The seamless blend of nature and modern retail at Changi sets a high standard for future airport designs worldwide.

 

The event itself, held at the iconic Marina Bay Sands, brought together industry leaders and innovators to discuss the future of retail in the Asia Pacific region. Ryf Quail, Managing Director of ComExposium, shared insights on the strategic decision to host the NRF in this rapidly growing economic hub. The region’s demographic shifts and increasing middle-class population present vast opportunities for retailers, as highlighted by keynote speakers such as Simon Kemp of DataReportal. Kemp’s presentation underscored the importance of a tailored approach to marketing in APAC, given its diverse consumer base.

The conference also featured presentations from influential retailers like FairPrice and Don Don Donki, showcasing innovative strategies to enhance customer engagement. FairPrice’s premium chain, FairPrice Finest, and Don Don Donki’s unique, eclectic stores illustrate how retail is evolving beyond traditional formats to create immersive, enjoyable shopping experiences. Other notable sessions included insights from MasterCard’s APEC Chief Economist, David Mann, and a spotlight on technological advancements like RFID by Uniqlo, which are transforming retail operations and customer service. Overall, NRF APAC 2024 in Singapore set a new benchmark for retail conferences, emphasizing the significance of creating memorable, experiential retail environments.

Listen more

Interview

Reinventing Tradition: How Selfridges Blends Heritage with Technology

Meet the CTO responsible for ensuring the best department store in the world is ahead of the game

Meet the CTO responsible for ensuring the best department store in the world is ahead of the game

Interview

Meet the CTO responsible for ensuring the best department store in the world is ahead of the game

Reinventing Tradition: How Selfridges Blends Heritage with Technology

Meet the CTO responsible for ensuring the best department store in the world is ahead of the game

Europes Retail Evolution

How to Build High-Performing Teams in Retail with Currys’ COO

Lindsay Haselhurst explains about initiatives to focus on operational precision, continuous improvement, and unlocking innovation from the frontline up

Lindsay Haselhurst explains about initiatives to focus on operational precision, continuous improvement, and unlocking innovation from the frontline up

Europes Retail Evolution

Lindsay Haselhurst explains about initiatives to focus on operational precision, continuous improvement, and unlocking innovation from the frontline up

How to Build High-Performing Teams in Retail with Currys’ COO

Lindsay Haselhurst explains about initiatives to focus on operational precision, continuous improvement, and unlocking innovation from the frontline up

Interview

Rewiring Retail: How Kingfisher Is Building Smarter, Faster, and More Inclusive Tech

How Kingfisher’s CTO is reshaping home improvement retail through strategy, speed, and smart tech decisions.

How Kingfisher’s CTO is reshaping home improvement retail through strategy, speed, and smart tech decisions.

Interview

How Kingfisher’s CTO is reshaping home improvement retail through strategy, speed, and smart tech decisions.

Rewiring Retail: How Kingfisher Is Building Smarter, Faster, and More Inclusive Tech

How Kingfisher’s CTO is reshaping home improvement retail through strategy, speed, and smart tech decisions.

Interview

Leading Digital Transformation: Insights from Endeavour Group’s Benjamin Thompson

How one of Australia’s largest drinks and hospitality companies stays ahead by blending strategic foresight with cultural transformation.

How one of Australia’s largest drinks and hospitality companies stays ahead by blending strategic foresight with cultural transformation.

Interview

How one of Australia’s largest drinks and hospitality companies stays ahead by blending strategic foresight with cultural transformation.

Leading Digital Transformation: Insights from Endeavour Group’s Benjamin Thompson

How one of Australia’s largest drinks and hospitality companies stays ahead by blending strategic foresight with cultural transformation.

Interview

Where Retail Innovation Gets Real: Inside Schwarz Group with Mirko Saul

Mirko Saul, Senior Vice President of Innovation at Schwarz Digital, joins Paula Macaggi to share how Schwarz Group drives innovation at a massive scale

Mirko Saul, Senior Vice President of Innovation at Schwarz Digital, joins Paula Macaggi to share how Schwarz Group drives innovation at a massive scale

Interview

Mirko Saul, Senior Vice President of Innovation at Schwarz Digital, joins Paula Macaggi to share how Schwarz Group drives innovation at a massive scale

Where Retail Innovation Gets Real: Inside Schwarz Group with Mirko Saul

Mirko Saul, Senior Vice President of Innovation at Schwarz Digital, joins Paula Macaggi to share how Schwarz Group drives innovation at a massive scale

Receive new exclusive episodes


Sign up for our newsletter now!

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

3rd Party Cookies

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.