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Interview

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The Power of Play in Modern Retail: Lessons from a Hamleys

📍London, UK

In a world where one-click convenience reigns supreme, some brands have managed to maintain their magic by focusing on what truly sets them apart—experiential retail. For over two centuries, one global toy retailer has become a master at transforming retail spaces into playgrounds of wonder and imagination. With seven floors of interactive experiences in its flagship London store, this brand has proven that the physical world still holds a unique power to capture hearts, spark nostalgia, and build lifelong customer loyalty.

One of the key secrets to their success lies in creating environments where shoppers become players. This approach transcends age, turning even the most skeptical adult into a wide-eyed kid again. It’s about crafting spaces where customers can engage, touch, play, and feel the magic—something a screen simply cannot replicate. Whether it’s through live product demonstrations, immersive themed zones, or dedicated play areas, the focus is always on creating memories that outlast any transaction.

Scaling this kind of magic globally, however, is no small feat. It requires a deep understanding of local culture and the ability to balance global brand consistency with regional nuances. In some markets, for example, soft-play areas and family-oriented zones are essential, while in others, heritage and tradition play a larger role. This flexibility, combined with a commitment to innovation, allows the brand to resonate with a wide range of audiences across 17 markets and 200 stores.

Finally, the brand’s approach to innovation is a key differentiator. It embraces the idea that not every experiment will succeed, but each attempt brings valuable lessons. By fostering a culture of safe-to-fail prototyping and rapid iteration, the brand continually evolves to meet changing customer expectations while staying true to its legacy of joy and play. This mindset, paired with a commitment to delivering world-class customer experiences, ensures that the brand will remain relevant for another 265 years—and beyond.

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Interview

Leading With Craft: Jonathan Adler’s Next Chapter

Eight weeks into her role as President of Jonathan Adler, Mary Beth Sheridan is already clear on what matters. Craftsmanship, customer connection, and emotional resonance are not marketing language for the brand, they are the foundation.

Eight weeks into her role as President of Jonathan Adler, Mary Beth Sheridan is already clear on what matters. Craftsmanship, customer connection, and emotional resonance are not marketing language for the brand, they are the foundation.

Interview

Eight weeks into her role as President of Jonathan Adler, Mary Beth Sheridan is already clear on what matters. Craftsmanship, customer connection, and emotional resonance are not marketing language for the brand, they are the foundation.

Leading With Craft: Jonathan Adler’s Next Chapter

Eight weeks into her role as President of Jonathan Adler, Mary Beth Sheridan is already clear on what matters. Craftsmanship, customer connection, and emotional resonance are not marketing language for the brand, they are the foundation.

Retail Intelligence in Action

Black Friday Performance Data Explained. What Actually Drove Growth This Year

Across Ometria’s client base, Black Friday revenue grew 15 percent year on year, with orders, average order value, and basket size all increasing.

Across Ometria’s client base, Black Friday revenue grew 15 percent year on year, with orders, average order value, and basket size all increasing.

Retail Intelligence in Action

Across Ometria’s client base, Black Friday revenue grew 15 percent year on year, with orders, average order value, and basket size all increasing.

Black Friday Performance Data Explained. What Actually Drove Growth This Year

Across Ometria’s client base, Black Friday revenue grew 15 percent year on year, with orders, average order value, and basket size all increasing.

Interview

Why Retail Media Is Entering Its Most Transformative Phase

For years, retailers operated with managed service models that limited transparency and slowed execution. Now, brands want direct control, real-time measurement, and unified planning across media formats.

For years, retailers operated with managed service models that limited transparency and slowed execution. Now, brands want direct control, real-time measurement, and unified planning across media formats.

Interview

For years, retailers operated with managed service models that limited transparency and slowed execution. Now, brands want direct control, real-time measurement, and unified planning across media formats.

Why Retail Media Is Entering Its Most Transformative Phase

For years, retailers operated with managed service models that limited transparency and slowed execution. Now, brands want direct control, real-time measurement, and unified planning across media formats.

Interview

Why Retailers Need a Blueprint Mindset to Survive the Next Decade

Retail moves fast. Customer expectations shift, digital journeys evolve and emerging technologies constantly reshape what good looks like.

Retail moves fast. Customer expectations shift, digital journeys evolve and emerging technologies constantly reshape what good looks like.

Interview

Retail moves fast. Customer expectations shift, digital journeys evolve and emerging technologies constantly reshape what good looks like.

Why Retailers Need a Blueprint Mindset to Survive the Next Decade

Retail moves fast. Customer expectations shift, digital journeys evolve and emerging technologies constantly reshape what good looks like.

Trends

Retail 2025 and NRF 2026: Insights from Jill Dvorak

Jill Dvorak spends her time at the intersection of retailers, policymakers, and global markets, which gives her a unique and honest perspective on what is really happening inside the industry.

Jill Dvorak spends her time at the intersection of retailers, policymakers, and global markets, which gives her a unique and honest perspective on what is really happening inside the industry.

Trends

Jill Dvorak spends her time at the intersection of retailers, policymakers, and global markets, which gives her a unique and honest perspective on what is really happening inside the industry.

Retail 2025 and NRF 2026: Insights from Jill Dvorak

Jill Dvorak spends her time at the intersection of retailers, policymakers, and global markets, which gives her a unique and honest perspective on what is really happening inside the industry.

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