- 24:35
📍New York, NY
TCL is one of the largest consumer electronics companies in the world, yet in North America it has faced a very specific challenge: perception. For years, the brand has been associated with affordability rather than innovation. In this episode of OFFBounds, Paula Macaggi sits down with Paul Moore, VP of Brand and Digital Marketing at TCL North America, to explore what it really takes to shift that narrative. The conversation goes beyond marketing tactics and into the strategic decisions required to reposition a brand in a highly competitive category.
At the core of TCL’s transformation is a disciplined approach to understanding the consumer. Moir explains how the team leaned heavily into research, from assumption mapping to social listening and third-party data, to uncover how the brand was truly perceived. What they found challenged their initial assumptions, leading to a refined targeting strategy built around affinity groups like sports fans and gamers. These insights became the foundation for more relevant, contextual marketing, allowing TCL to connect with audiences in ways that feel natural rather than forced.






Culture plays a central role in that strategy. TCL’s partnerships with organizations like the NFL, the Olympics, and Call of Duty are not just about visibility, they are about embedding the brand into moments that matter to consumers. By aligning with passionate communities and using athletes and gamers as storytellers, TCL creates a bridge between product features and real-life experiences. This approach turns traditional sponsorships into meaningful engagement, reinforcing the idea that the television is not just a device, but a gateway to culture happening in the home.
Underlying all of this is a strong emphasis on measurement. Moore is clear that creativity alone is not enough. Every initiative, from brand campaigns to influencer partnerships, is evaluated based on its ability to drive real business impact. Multi-touch attribution models, performance tracking, and continuous testing allow TCL to make smarter decisions and maximize limited resources. For marketers, especially those operating without massive budgets, the lesson is clear: understanding your audience deeply and measuring what matters can be a far greater advantage than simply spending more.
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