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- 31:17 min

Interview

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Inside Lenovo’s Global Marketing Transformation with CMO Emily Ketchen

📍New York, USA

Emily Ketchen, SVP and CMO of Lenovo’s Intelligent Devices Group and International Markets, is leading marketing at one of the world’s largest technology companies during a moment of profound transformation. With responsibility across 180 markets, she has focused on modernizing the organization by building Centers of Excellence, strengthening internal capabilities, and placing insights, first-party data, and measurement at the core of how marketing drives growth and decision-making.

At the center of her work is what she describes as a once-in-30-years opportunity: the creation of the AI PC category. Rather than introducing just another product, Lenovo is shaping a new era of computing where artificial intelligence is embedded directly into the device to enhance productivity, creativity, and everyday life. From personal knowledge systems to real-time assistance, the challenge is not only technological but educational, requiring marketers to demonstrate and clearly communicate the value of an entirely new category to customers.

Operating at global scale brings another layer of complexity. Lenovo’s marketing strategy balances a consistent global brand narrative with local relevance across diverse markets and cultures. Strategic partnerships with organizations such as Formula One and FIFA play a key role in strengthening brand impact, enhancing customer experience, and delivering measurable business value, supported by rigorous ROI frameworks that capture both tangible and intangible outcomes.

Beyond strategy and technology, Ketchen’s leadership reflects the demands of a rapidly changing environment. Curiosity, conviction, and simplicity guide her approach, alongside a strong belief in continuous learning and adaptability. In a time defined by constant disruption, her perspective offers a clear view of how marketing, technology, and leadership must evolve together to shape the future.

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Points are just the visible layer. The real engine is engagement. Opening the app, loading offers, interacting weekly, building habits around the experience.

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Retail Doesn’t Have a Technology Problem. It Has a Process Problem

Drawing from her experience in merchandising and the ideas explored in her book The Material Life, Liza points to the concept to market journey as the root cause of many of these breakdowns.

Drawing from her experience in merchandising and the ideas explored in her book The Material Life, Liza points to the concept to market journey as the root cause of many of these breakdowns.

Book Author

Drawing from her experience in merchandising and the ideas explored in her book The Material Life, Liza points to the concept to market journey as the root cause of many of these breakdowns.

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Drawing from her experience in merchandising and the ideas explored in her book The Material Life, Liza points to the concept to market journey as the root cause of many of these breakdowns.

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Lerman highlights the importance of strong discovery during the selection process, alignment between vendors and retailers, and clarity around what success should actually look like once a system is implemented.

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Founder Sammy Nussdorf chose to build the brand in public, documenting the entire journey online. From signing the lease to designing the space and curating the assortment, the process unfolded openly on social media.

The Build-in-Public Strategy Behind Meadow Lane

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